← Friction Map

Pattern identified

Onboarding & Access

73 people lose days waiting for access to do their job.

73
Related signals
7
Departments
390
Est. hours / month
8
Systems involved
MEDIUM
Cross-department relevance

What people are experiencing

A new hire waits a week for access to the system they were hired to use.
Information Technology
Role changes mean requesting every permission again from scratch.
Human Resources

12 submissions in this prototype dataset describe this pattern.

What connects these?

AI has identified recurring characteristics across these submissions. People decide which of them matter.

Serial provisioning
Access is requested system by system, manually.
Undocumented catalog
Requesters must already know what to ask for.
Idle capacity
People are paid to wait for permissions.

Accept the constraint. Find the possibility.

Can't change — right now

  • Existing statewide platforms
  • Current vendor contracts
  • Reporting obligations
  • Security requirements
  • Current staffing levels

Can change

  • How information moves between systems
  • How repetitive work is performed
  • How reports are generated
  • How exceptions are surfaced
  • How teams share information
Find opportunities

Illustrative demonstration data