Pattern identified
System Handoffs
151 people are moving information between systems by hand.
151
Related signals
8
Departments
1,090
Est. hours / month
9
Systems involved
HIGH
Cross-department relevance
What people are experiencing
“Download from System A, reformat, upload into System B — every single week.”
“A PDF arrives by email and someone has to copy the information into our case system.”
“Information gets retyped at every boundary it crosses.”
18 submissions in this prototype dataset describe this pattern.
What connects these?
AI has identified recurring characteristics across these submissions. People decide which of them matter.
- Format translation
- Humans convert between formats systems cannot exchange.
- Email as transport
- Attachments carry information across boundaries.
- Silent failure
- Broken transfers are discovered by people, not by systems.
Accept the constraint. Find the possibility.
Can't change — right now
- Existing statewide platforms
- Current vendor contracts
- Reporting obligations
- Security requirements
- Current staffing levels
Can change
- How information moves between systems
- How repetitive work is performed
- How reports are generated
- How exceptions are surfaced
- How teams share information
Illustrative demonstration data